Lockly Visage Zeno Series Smart Lock, Facial Recognition & Fingerprint Keyless Entry Door Lock, Built-in Wi-Fi Deadbolt with Apple Home Key, PIN Genie Keypad, App Remote Control, Easy Installation

Update: After two weeks of technical support with Lockly, we were able to resolve the issue. Base level of support was still pretty confused about KB articles but once I got to the engineering team, things started moving in the right direction. I still don't know what the issue was completely. They said they changed things on the backend but it didn't work (or at least immediately). From my perspective, once I got the latest Lockly update, the locks started working really smoothly. All features are now accessible. I'm changing my original rating from 3 to a 5 star review because with access to all of the features, things are incredibly smooth and the engineering team at Lockly were persistent and fast, all things considered.-------------------------------------So there were good and bad things about the lock. Note that I got 3 for my house and not the largest house. I've always had strong WiFi signal to the edge of my property.Pros:- Feature rich. The unlocking options from fingerprint scanning to facial recognition to the Apple Home Key were awesome. It's cool being able to walk up to my door and the facial recognition will immediately unlock the door by the time you reach for the handle.- PIN Genie Keypad. Some people don't like it but I personally do. I like that it basically scrambles the number so you're never pressing the same buttons. Although not the most intuitive, it's a valuable security feature.- Physical Key. A physical key was important to me. Some locks uses a proprietary key or it's unclear that you could rekey it. Lockly uses a Schlage style lock so you can rekey it to any Schlage lock. We got all of our locks keyed alike at a local locksmith pretty quickly.- Installation was a breeze. I got all 3 physically installed in about 30 minutes. It was straightforward and only requires a flathead and a phillips screwdriver.Cons:- WiFi connectivity is unstable. This is the crux of my issues with the Visage Zeno. Setting up all 3 were fine but out of the 3 I've installed, 1 only holds a connection and that's only semi reliable. The other 2 can't hold a connection with WiFi at all. I've tried changing my network around to be only 2.4Ghz, and tried different access points (Netgear Orbi, Netgear Nighthawk, Linksys, and Ubiquiti) with different configurations and it never worked. Since certain features like the air transfer feature (the feature where you can copy credentials for a family member) rely on the WiFi connection, it makes this value proposition useless. This is important because Air Transfer is the only way you can duplicate access codes or else the system won't let you do duplicate access codes even if it's for the same person since the app sees every individual profile as a unique user.- Lockly help guides are lacking. It seems like the Visage Zeno is too new and none of the help guides were geared towards this model. It felt like I was trying to translate the KB articles rather than being led towards the right direction.- Support was lackluster. I appreciate them trying to help but I had to call back several times before getting to someone. If you're put on hold for too long, they'll point you towards a voicemail but not call back. Once I started talking to someone, they were clearly running through their KB articles. For instance, they were telling me to hit the reset pin at the bottom with a paper clip but the reset button on the Visage Zeno was moved from the bottom to next to the battery. So far, support hasn't been able to solve my problem.Verdict:We decided to keep the lock because the facial recognition and other access features since we won't have too many guests. It's just that we lost anything that comes with WiFi so guest codes, adding family members (easily - we had to setup my significant other manually on each lock), remote unlock/lock, changing auto-lock settings, Air Transfer, etc. If you don't care about some of the WiFi features and you're okay manually setting people up at each lock, then it's worth it because of the amount of access features. Without the WiFi, I don't think it's worth the $350, especially if you have a lot of guests.

I love this thing and although its expensive I think its worth it. I was hesitant to buy it because the android app isn't well rated but I've had no trouble with setup or its functionality. I love that I can just walk up to my door and it unlocks for me. I haven't had any problems with face unlock working, the only thing you need to know is that you have to stand in front of the lock instead of to the side. Obviously if you have a storm door its something that you will need to open to get it to work but that is one of the reason not to buy a video doorbell. Video doorbells battery also don't last that long because of it. The sense auto-lock feature is also great. I setup my fingerprint which seemed to work just fine although I don't really even use it since the face unlocks so well. The only downside of this lock is that some people find the numbers hard to view and not having the numbers in the standard grid all the time makes it time consuming and a hassle to use anytime you need. But like I said the people we give access to our house we just program in as face and fingerprint and people haven't had any issues. If your having trouble figuring out where to go in the app to add fingerprint or face unlock you just need to add them as a user and then click on the user to set it up. We didn't even need to connect this to WIFI to set everything up which is good for security purposes. I can unlock it from the app if I want but I haven't had the need to. I like that it comes with a replacement battery that is rechargeable via USB C. As it pertains to one time access codes I don't have a need for that nor do I care to know who is coming and going inside my door every time so I don't utilize that. My understanding is that there may be some kind of subscription for the one time access codes but don't quote me on that and if that's something you need make sure to look into it before buying.